claims management

Our claims management solutions provide our clients with a dedicated service to ease the stress and time consumption in lodging and negotiating fair outcomes on claims.

 

Our service goes significantly beyond the traditional scope of Broker claims support. We have developed a range of solutions that contribute to driving efficiencies in our clients’ business by reducing administrative frictional costs in lodging claims and in expedient turnaround times.

 

Workers' Compensation Claims Management

Managing workers compensation claims with specialist claims technicians is a unique service offering compared to traditional insurance brokers. 

Our Workers' Compensation Claims service include:

By professionally managing lost time injury (LTI) claims we will help ensure workers return to work in an efficient time frame

Reducing claims leakage costs caused by inefficient claims management directly impacts on insurance premiums.

Our service will over time assist in achieving lower premiums

Our network of specialist rehabilitation providers to provide proactive support for our employer clients

 

Claims Advocacy

Our advocacy services are managed by our Senior Technical Claims Manager who will lead on negotiations on your behalf. We are supported by our panel of leading specialist consultants and legal counsel to ensure you have the highest level of support in achieving fair outcomes. 

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Our Claims Advocacy services include:

Our Claims Advocacy services include:

Claim dispute resolution assistance

Our Claims Advocacy services include:

Legal and technical advice

Claims Preparation Consulting

Our consultants will coordinate all aspects of the claims management cycle from lodging the claim through to final settlement.

 

We will coordinate all stakeholders to ensure the claim is not unnecessarily delayed or impacting on your business productivity.

Our Claims Preparation services include:

Facilitate meetings with loss adjusters, assessors, repairers and suppliers

Rigorously represent your best interests

Oversee case file managers of Insurers to ensure claims are not unnecessarily delayed and are finalised within acceptable service levels.

Our professional time and other costs may be recoverable from your insurance policy, where additional costs are incurred for our services we will inform you prior to incurring them and advise if these are payable through your insurer or are a direct cost to you.

 

Seafarers Claims Management

Seafarers Workers' Compensation claims are complex, technical and require specialist claims technicians, who know the Seafarers Workers’ Compensation Act and Navigation Act. Our technicians can ensure claims are managed correctly within these frameworks. Many Seafarers policies have a policy excess, managing claim costs below the excess are critical. 

Our Seafarers Workers' Compensation Claims service include:​​

Full claim management including indemnity determination and payments approval

Costs recovery from insurers

Seacare reporting

Reducing claims leakage costs caused by inefficient claims management directly impacts on insurance premiums. Our service will over time assist in achieving lower premiums. 

Our network of specialist rehabilitation providers to provide proactive support for our employer clients

 
 
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|  ABN 52 113 333 109 | AFS License 288320