claims management

Our claims management solutions provide our clients with a dedicated service to ease the stress and time consumption in lodging and negotiating fair outcomes on claims.


Our service goes significantly beyond the traditional scope of Broker claims support. We have developed a range of solutions that contribute to driving efficiencies in our clients’ business by reducing administrative frictional costs in lodging claims and in expedient turnaround times.


Workers' Compensation Claims Management

Managing workers compensation claims with specialist claims technicians is a unique service offering compared to traditional insurance brokers. 

Our Workers' Compensation Claims service include:


Claims Advocacy

Our advocacy services are managed by our Senior Technical Claims Manager who will lead on negotiations on your behalf. We are supported by our panel of leading specialist consultants and legal counsel to ensure you have the highest level of support in achieving fair outcomes. 


Our Claims Advocacy services include:

Our Claims Advocacy services include:

Our Claims Advocacy services include:

Claims Preparation Consulting

Our consultants will coordinate all aspects of the claims management cycle from lodging the claim through to final settlement.


We will coordinate all stakeholders to ensure the claim is not unnecessarily delayed or impacting on your business productivity.

Our Claims Preparation services include:

Our professional time and other costs may be recoverable from your insurance policy, where additional costs are incurred for our services we will inform you prior to incurring them and advise if these are payable through your insurer or are a direct cost to you.


Seafarers Claims Management

Seafarers Workers' Compensation claims are complex, technical and require specialist claims technicians, who know the Seafarers Workers’ Compensation Act and Navigation Act. Our technicians can ensure claims are managed correctly within these frameworks. Many Seafarers policies have a policy excess, managing claim costs below the excess are critical. 

Our Seafarers Workers' Compensation Claims service include:​​

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|  ABN 52 113 333 109 | AFS License 288320