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We are committed to providing outstanding services to our valued clients. If you are dissatisfied with our services, please contact us at;

To: The Complaints Officer

SRG Group Pty Ltd

PO Box 7377 

Cloisters Square PO 

Perth WA 6850


Telephone: 1300 551 969

Please mark the envelope or email subject "Notice of Complaint".

We will try and resolve your complaint quickly and fairly.

We subscribe to the Insurance Brokers Code of Practice and Australian Financial Complaints Authority (AFCA). If the complaint can't be resolved to your satisfaction within 45 business days from notification to us, then you may lodge a complaint with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.


You can contact AFCA by:

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