We are committed to providing outstanding services to our valued clients. If you are dissatisfied with our services, please contact us at;
To: The Complaints Officer
SRG Group Pty Ltd
PO Box 7377
Cloisters Square PO
Perth WA 6850
Telephone: 1300 551 969
Please mark the envelope or email subject "Notice of Complaint".
We will try and resolve your complaint quickly and fairly.
We subscribe to the Insurance Brokers Code of Practice and Australian Financial Complaints Authority (AFCA). If the complaint can't be resolved to your satisfaction within 45 business days from notification to us, then you may lodge a complaint with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
You can contact AFCA by: